Enterprise Service Center
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is responsible for the Enterprise Service Center (ESC), the National Center for Critical Information Processing and Storage (NCCIPS) facility, and the Intelligent Automation Services (IAS) office.
The ESC provides Call Center, Tier 0, and Tier 1 support to all of NASA. NCCIPS is a world-class data center hosting floor space and the supporting infrastructure for NASA and other Federal agencies. IAS is a software solution service that mimics human interaction with computers, enabling automation of existing user actions and having those actions performed by a digital employee. Our strategy for Enterprise Services is to work with interested Centers to consolidate smaller helpdesks across NASA, lowering cost and, through our 24x7 capabilities, offering more service to their staff.