Please be aware that US Bank is currently experiencing issues with their AutoPay functionality within their system, Access Online. The AutoPay process allows cardholders to schedule payments on a pre-determined day each month either as a one-time payment or as a payment on a reoccurring basis. Due to US Bank’s identified issues with AutoPay on a reoccurring basis, some payments made using the reoccurring AutoPay may be delayed which may make cardholders who are enrolled in AutoPay appear on Agency delinquency reports. In this circumstance, your Center Travel Card Agency Program Coordinator may be contacting you. Additionally, these delayed payments may appear on your next US Bank travel card statement as a past due balance, thus increasing the risk of making a duplicate or overpayment. Due to the inconsistencies associated with this, NASA is discouraging the use of US Bank’s AutoPay recurring payments feature within Access Online.

NASA cardholders can still make (one-time) payments through US Bank’s system, Access Online (, submit checks via physical mail, or through contacting the US Bank Customer Service department at 1-888-994-6722.

The NASA Shared Services Center (NSSC) executes oversight for the Agency Travel and Fleet Card Programs by conducting liaison activities with Headquarters and the bank, providing guidance and regulatory reporting as required under the provisions of the Federal Travel Regulation (FTR) and Office of Management and Budget (OMB) Circular A-123, Appendix B.

The General Services Administration (GSA) Government-wide travel card program, GSA Smart Pay, requires the employees utilize travel cards to pay for official travel expenses authorized by the Agency while in a travel status.  There are two types of travel accounts and one type of fleet account executed under this program.

NASA Individually–billed accounts (IBAs):  Directly utilized by employees, these instruments are issued to travelers to pay for official travel expenses such as meals, lodging and rental vehicles.  In accordance with the FTR, the Government reimburses employees for authorized official expenses at the completion of their travel.  Employees are responsible for prompt payment to JPMC and US Bank on IBA accounts.

Tax Exempt Status: Federal government travelers using IBA Travel Cards will be exempt from state taxes only in select States.

NASA Centrally-billed accounts (CBAs):  Utilized by a Center or Agency program, centrally billed travel charge card accounts are instruments specifically established for NASA and paid for by the Government directly to JPMC and US Bank.  CBAs are designed primarily for use in executing airline reservations.

NASA Fleet accounts:  NASA provides the JPMC and US Bank Fleet Card for each NASA owned vehicle in direct support for the purchase of fuel and minor maintenance.  This card program offers widespread acceptance for employee drivers as well as innovative technology to assist NASA Fleet managers to control costs.    



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