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VOICE OF THE CUSTOMER

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The Customer Satisfaction & Communication Office seeks to:
 
● Ensure NSSC Customers have the opportunity to voice their opinions, experiences,
suggestions, praise, criticism, concerns, and ideas.
● Advocate on behalf of customers to ensure proper action is taken if the NSSC fails to
meet its Vision & Mission.
● Provide the NSSC with the best possible channels for communicating with customers
and delivering messages concerning policies, procedures, change, and best practices.
● Facilitate NSSC interaction with customers and stakeholders.
● Support and drive change management process for new business and Agency initiatives.
 
Tell Your NSSC Story
 
Rate Our Performance and Share Your NSSC Experience
Broad-Based Surveys
Broad-based Surveys are sent annually to NSSC Customers. Select services are
surveyed on a monthly or quarterly basis.
 
There is no need to wait for a survey to tell us what is on your mind. You can complete
the online survey anytime.
 
Broad-Based Survey Results
 
Why Does the NASA Shared Services Center Embrace Social Media?
Communication is a significant challenge in any large organization. For the NSSC, it is no
different. Our customer base includes employees working at every NASA Center, every
NASA vendor, Grantees, job seekers, and the public who are seeking information on
what we do. While our Web site is informative and frequently updated, we understand
that we cannot expect busy NASA employees will visit our Web page as part of a daily
routine, checking to see if anything new and relevant to them has been posted. We view
social media as an opportunity to enhance Tier-0 service. If a NASA employee uses
Facebook or Twitter, we have the ability to share information with them via a popular
communication channel that they routinely access. In that sense, the NSSC brings
information to our customers rather than forcing them to come to us. By accessing their
social media accounts, they can learn about a new HR policy important to them, a
change in travel regulations, or an activity via ESD that may affect the technology they
use to do their job. Of course, this information is also available via our Web site. Social
Media is not everyone's cup of tea.
 
In support of the government's mandate to be transparent and open, we invite the public
to follow along if they have an interest in NASA and/or Shared Services Organizations.
While some of our links are for NASA only customers, most of what we share is open to
the world. (What else would you expect from an organization that publicly shares its
performance and cost on a monthly basis?) Please accept our invitation to Connect with
the NSSC via social media.
 
Connect with the NSSC
 
 
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Browse Communication FAQs
 
 
 

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